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Shipping Policy

At Frog and Bobbin, we endeavor to get your items out as soon as possible to you, express shipping will always be our fastest method if you're not picking them up from us directly.

 

Our turnaround time for custom designs is  3-5 days depending on the demand for tumblers and 2 - 3 weeks for clothing items.

 

All bows will be shipped within 1-3 days from the time of ordering, however, tumblers available on the website are made to order and need 3-4 days.

 

Once your parcel is collected by Australia Post, we can no longer be held responsible for their handling times. Especially in peak times, there can be unprecedented demand, please ensure you keep this in mind when purchasing.

All items will be sent with tracking, please ensure that if you have any queries regarding the location of your item you check the status of your tracking number via the Australia Post website before contacting us.

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